0845 519 4506

Terms are specified for your ease, convenience and peace of mind

General Terms

Our terms comply with the current legislation for distance selling which is available here: http://www.opsi.gov.uk/si/si2000/20002334.htm.

Geographic Scope

We serve the UK Mainland only and are unfortunately generally unable to deliver elsewhere. We can, however, depending on the furniture deliver in Northern Ireland.

Deliveries and Payments

We accept all major Credit- and Debit Cards. Where goods are being paid for by Credit- or Debit Card, either over the phone or using the payment facility on the web site, the payment will not be processed until despatch is planned.

Delivery times are subject to the stock situation at any given time. Quoted delivery times are always from:

a) Date of cleared payment, or agreed acceptance of payment on delivery

b) Date of us having received your full address, and phone no.

Right to cancel

The law gives you 7 days right to cancel an order for a full refund (excluding cost of carriage when returning). Because we only deal in goods of much better quality than the prices suggest, we have extended this to 14 days.

If you want to cancel after delivery and the goods are not faulty, you can either return the goods in their original packaging, using your own means of transport, or we will use our carrier. We will refund the full cost of the goods excluding the delivery charge.

If we use our carrier to uplift the goods, and the goods are packed securely in their original packaging, we will not charge for the return carriage. The following exceptions apply:


Refunds will be paid within one week of acceptance of a claim by means of a cheque or by refund to the credit card used to pay for the goods.

Faulty Items

In the unlikely event that goods arrive faulty, we will seek to replace the goods as soon as possible. If a fault applies to a replacable component, a replacement component will be sent. We would usually not require to have the faulty component returned.

Alternatively you will have the possibility of a full refund, INCLUDING the cost of carriage.

Website Terms and Conditions

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

(2) Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

(3) Licence to use website

You may view, download for caching purposes only, and print pages or other content from the website, provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;

(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

(4) Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(5) Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

(6) Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(7) Entire agreement

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(8) Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(9) Our contact details

The full name of our company is Stock2u Ltd - OAKEA and our address is Stock2u Ltd - OAKEA, OAKEA House, Whitestone Business Park, HEREFORD, Herefordshire, HR13SE. Our VAT number is 855276792.

You can contact us by email to sales@stock2u.co.uk.